Question 1

Where is Elite Trailers based?

Accepted Answer

The team at Elite Trailers are based in Perth, Western Australia. Our yard for delivery and inspection is based at 25 Lionel Street, Naval Base. *Please note yard is not always staffed, please call before attending.

Question 2

Is the trailer ready to use upon delivery?

Accepted Answer

Yes, but the trailer will require licensing at an approved licensing centre.

Question 3

What is the turnaround time?

Accepted Answer

Most trailers are in stock, but if not, the waiting period can be up to 12 weeks from the time you make the deposit.

Question 4

What is Elite Trailers 24 month warranty?

Accepted Answer

Elite Trailers 24 Month Limited Warranty applies to physical goods, and only for physical goods.

What does the Warranty Cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, Elite Trailers PTY LTD will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?
Elite Trailers PTY LTD will either repair the Product at no charge using new or refurbished replacement parts, or cover the cost of repairs in case the Product is located far from our business premises.

How long does the coverage last?
The Warranty Period for Physical Goods purchased from Elite Trailers PTY LTD is 2 years (730 days) from the date of purchase.
A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 2 years (730 days) from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by:
conditions, malfunctions or damage not resulting from defects in material or workmanship.

What do you have to do?
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Question 5

Can I get a customised trailer?

Accepted Answer

Yes, but it will take longer because the trailer will need to be designed and built from the ground up. Contact us for a quote and expected delivery times.

Question 6

Can a trailer be picked up before paying the balance on the invoice?

Accepted Answer

No. Trailers will not be released from our holding yard till remaining balance is paid.

FAQS

Location