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Privacy Policy

1. Our Commitment to Privacy

At Elite Trailers, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and protect your personal information.

2. What Information We Collect

We may collect the following types of personal information:

  • Name, address, phone number, and email

  • Driver’s licence or vehicle registration details (for trailer purchases or rentals)

  • Payment details (e.g. credit card or bank information)

  • Business or company details (if applicable)

  • Website usage data via cookies or analytics tools

3. How We Collect Information

We collect personal information through:

  • Online forms and website interactions

  • Phone calls, emails, and in-person visits

  • Social media and digital advertising

  • Trailer purchase, rental, or service transactions

4. Why We Collect Your Information

We use your personal information to:

  • Process trailer sales, rentals, and service bookings

  • Respond to enquiries and provide customer support

  • Send updates, promotions, or newsletters (with your consent)

  • Improve our website and customer experience

  • Comply with legal and regulatory obligations

5. Disclosure of Personal Information

We may share your information with:

  • Payment processors and financial institutions

  • Delivery or logistics partners

  • IT service providers and website hosts

  • Government agencies when required by law

 

We will never sell your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure servers, encrypted payment systems, and staff training on privacy practices.

7. Access and Correction

You may request access to your personal information or ask us to correct it if inaccurate. To do so, contact us using the details below. We will respond within a reasonable timeframe.

8. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools to improve functionality and user experience. You can manage cookie preferences through your browser settings.

9. Overseas Disclosure

We do not routinely disclose personal information overseas. If we do, we will take reasonable steps to ensure the recipient complies with Australian privacy laws.

10. Complaints

If you believe we have breached your privacy rights, please contact us. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

📧 Email: admin@elitetrailers.com.au 📞 Phone: 1300 001 855📍 Address: 25 Lionel St, Naval Base 6165

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