Frequently Asked Questions
Still have questions? Take a look at the FAQ or reach out anytime.
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The team at Elite Trailers are based in Perth, Western Australia. Our yard for delivery and inspection is based at 25 Lionel Street, Naval Base.
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Elite Trailers uses an unique business model designed to keep our overheads low, enabling us to pass on the lower prices.
All our design and engineering work is conducted in Australia, our overseas manufacturing partner builds each trailer to exact specifications using state of the art equipment at their disposal. On arrival in Australia, each trailer is inspected for QA and assembled before delivery.To further keep our overheads low, we do not keep much stock on hand with the majority of items in the depot pre-sold.
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Many trailers are in stock, but if not, the waiting period can be up to 12 weeks from the time you make the deposit.
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Elite Trailers 24 Month Limited Warranty applies to physical goods, and only for physical goods.
What does the Warranty Cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.
During the Warranty Period, Elite Trailers PTY LTD will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems?
Elite Trailers PTY LTD will either repair the Product at no charge using new or refurbished replacement parts, or cover the cost of repairs in case the Product is located far from our business premises.
How long does the coverage last?
The Warranty Period for Physical Goods purchased from Elite Trailers PTY LTD is 2 years (730 days) from the date of purchase.
A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 2 years (730 days) from the date of replacement or repair, whichever is longer.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by: conditions, malfunctions or damage not resulting from defects in material or workmanship.
What do you have to do?
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
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Yes, but it will take longer because the trailer will need to be designed and built from the ground up. Contact us for a quote and expected delivery times.
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Yes, the trailer has been inspected and passed, but the trailer will require licensing at an approved licensing centre.
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No. Trailers will not be released from our holding yard till remaining balance is paid.
WHY EliTE?
AUSTRALIAN DESIGNED & ASSEMBLED
As a local Australian business, we know economic pressures are tough. We don’t compromise on quality, but keep costs down through our unique business model, delivering the best prices to your back pocket.
QUALITY YOUR BUSINESS CAN AFFORD
We design our trailers to solve your real-world problems. Whether it’s carting grain or moving sand, we carefully select the right materials to ensure you maximise your business returns.
INDUSTRY LEADING 24 MONTH WARRANTY
Our Australian team stands by our industry leading product designs. So much so, that we double the industries current norm, supplying a 24 month structural warranty.
